Christmas Shipping Information

Delivery and Shipping Information 

General Information: 

We ship to all worldwide destinations using a combination of UK Royal Mail and DHL courier service. The chosen service can be selected upon checkout. 

We aim to dispatch orders within 48 hours. However please note that at busy shopping periods dispatch can take an extra few days.
Orders placed after 2pm on Saturdays and on Sundays will be dispatched on Monday at the earliest. 

If you have a delivery deadline please let us know by emailing us at orders@choosingkeeping.com and we will try our hardest to meet it.

Upon dispatch you will receive an email including the tracking number if applicable. 

Next Day Delivery

Next day delivery service for the UK is available but the order must be placed before 3pm. 

Please also note we are closed Mondays and Tuesdays and so we are unable to offer this service for orders placed on Mondays (for Tuesday delivery) and Tuesdays (for Wednesday delivery). Orders placed during those days with Next Day delivery will be dispatched on Wednesday for Thursday delivery. 

DHL vs Royal Mail

While we give the option of using Royal Mail or DHL, for logistical reasons, we will use our discretion to make delivery most efficient and we may trade DHL for Royal Mail or vice versa. 

We are not Amazon, we are not robots

Please remember Choosing Keeping is first and foremost a brick and mortar shop. We are independent, only have one "outlet", and are a small team. We cannot, and do not seek to, match dubious multinationals with same day delivery services - but we do promise to have much more interesting products, packaged in a more human way, sent at an analogue pace, just like stationery, using stamps and postmen. Having said that we do our best and most orders are sent out same day and received promptly.

International Orders:

Please note that customers outside of the European Union (EU) may be required to pay local customs or duty charges; these are not included in your payment to us and the tariffs are set by t.

Returns

As per UK Consumer Contracts regulation (formerly Distance Selling regulation) if for any reason you are unhappy with your order or if you have changed your mind any product can be sent back for an exchange or full refund within our 14 day returns and exchange period (which starts the day after you receive your order or attempted delivery is made).

Before sending back please email us to notify us of your return request.

Any returned item must be sent back in the same perfect condition in which it was received. However please note that any outgoing and return postage costs incurred in an exchange or return are at the buyer’s cost.

Where complimentary gift wrapping has been added to the order, in case of return, a £2 fee will be deducted from the refund total.

Faulty goods or goods sent by mistake

If you have received any damaged or faulty item, or if your order is wrong or incomplete please let us know as soon as possible at orders@choosingkeeping.com and we will rectify the situation.

Images

Please take note that while we make every attempt to faithfully represent our products in photography, these are without liability and may not be to scale and colours can vary slightly from computer to computer due to screen colour calibration. For size information please check our dimension information.