We ship to all worldwide destinations using a combination of UK Royal Mail and DHL courier service. The chosen service can be selected upon checkout. We aim to dispatch orders within 48 hours. However please note that at busy shopping periods dispatch can take an extra few days. Orders placed after 1pm on Fridays and at the weekend will be dispatched on Monday at the earliest.
During lockdown we are still packing and shipping orders, however processing times are a little slower due to our smaller team. We aim to process orders within 3-5 days. We thank you for your support and patience during this time.
If you have a delivery deadline please let us know by emailing us at email@example.com and we will try our hardest to meet it.
Minimum order value
For ecological and financial reasons we are unable to accept any orders under the value of £10 (not including shipping). Any orders placed not meeting this minimum will be canceled and refunded. You will receive a notification of cancellation to explain this.
Next Day Delivery
Next day delivery service for the UK is available but the order must be placed before 1pm and will be delivered the next working day. Please note that this service is only applicable to weekdays; we do not ship orders at the weekend. Furthermore, orders shipped on Friday using this service will be delivered on Monday.
DHL vs Royal Mail
While we give the option of using Royal Mail or DHL, for logistical reasons, we will use our discretion to make delivery most efficient and we may trade DHL for Royal Mail or vice versa.
We also offer a DHL Global Mail service for international customers who do not need the fully couriered DHL Express option. Please note that this service is ensured only up to £20.
International Orders and custom charges
Please note that customers outside of the European Union (EU) may be required to pay local customs or duty charges; these are not included in your payment to us.
In the case where local import taxes and charges are not paid and the parcel is returned to us, we will be entitled to deduct the cost of recovering the parcel from the amount to be re-credited to you. If the parcel is not or cannot be returned due to unpaid local import charges and taxes, no refund will be applicable.
Faulty goods or erroneously sent goods
If you have received any damaged or faulty item, or if your order is wrong or incomplete please let us know at your earliest convenience at firstname.lastname@example.org and we will rectify the situation.
In case of items received damaged (in transit for example) this must be reported within 24h of receipt. Please inspect your order before use as we cannot accept any goods damaged in transit once they have been used. Equally were goods received are wrong and do not match what was ordered this must be reported to us on reception; any product sent in error or not matching your order must be returned in unused condition if it is to be exchanged.
As per UK Consumer Contracts regulation (formerly Distance Selling regulation) if for any reason you are unhappy with your order or if you have changed your mind any product can be sent back for an exchange or full refund within our 14 day returns and exchange period (which starts the day after you receive your order or attempted delivery is made).
Before sending back please email us to notify us of your return request; items can only be returned once the request is approved.
Any returned item must be sent back in the same condition in which it was received, taking care to ensure to pack the items carefully to remove the possibility of damage. We are unable to accept returned items that have been in some way damaged or used. Please note that any outgoing and return postage costs incurred in an exchange or return are at the buyer’s cost. In the case of an international order, local imports costs (taxes and charges) will not be refunded.
Where complimentary gift wrapping has been added to the order, in case of return, a £2 fee will be deducted from the refund total. Where complimentary shipping has been offered, in case of return, cost of shipping will be deducted from the refunded total.
We also reserve the right to refuse returned dated items. In the case of diaries, once the year of the diary has started, as per UK Consumer Contracts regulation (formerly Distance Selling regulation).
Please take note that while we make every attempt to faithfully represent our products in photography, these are without liability and may not be to scale and colours can vary slightly from computer to computer due to screen colour calibration. For size information please check our dimension information or email us for extra information at email@example.com
We are real people, we are a small business
Please remember Choosing Keeping is first and foremost a brick and mortar shop. We are independent, only have one "outlet", and are a small team. We cannot, and do not seek to, match dubious multinationals with same day delivery services - but we do promise to have much more interesting products, packaged in a more human way, sent at an analogue pace, just like stationery, using stamps and postmen. Having said that we do our best and most orders are sent out same day and received promptly.